100% PASS RATE Oracle Cloud 1Z0-1064-26 Certified Exam DUMP with 79 Questions
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NEW QUESTION # 36
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is enabled by default.
- B. It is searchable by date range, username, event type, event severity, and event duration.
- C. It is exportable to Excel.
- D. It allows users to save searches for later reuse.
- E. It is available only to authorized administrators.
Answer: A,D
NEW QUESTION # 37
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Update resource member
- B. Update resource manager
- C. Update SR reference
- D. Delete activity
- E. Delete message
Answer: A,C,D
NEW QUESTION # 38
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. Incoming messages have a custom filter.
- B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- C. The configured frequency to retrieve emails is too long.
- D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
Answer: A
NEW QUESTION # 39
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. Users have not been given the "Knowledge Analyst" role.
- B. The Base Locale for the articles has not been enabled in the correct language.
- C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
- D. The User Group selected for authoring articles has been set to 'External".
Answer: A
NEW QUESTION # 40
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the "delete activities" privilege from all the roles for users who have this access.
- B. Remove the "delete activities" role from all the users who have this role.
- C. Remove the "delete activities" button from all pages used by the users who have this access.
- D. Remove the users of the roles who have the "delete activities" access.
Answer: D
NEW QUESTION # 41
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Service requests
- B. Social network
- C. Sales opportunities
- D. Contacts
- E. Notes
Answer: A,B,C
NEW QUESTION # 42
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The service request assignment will be unpredictable.
- B. The queue defined in the first evaluated rule is always assigned to the service request.
- C. An error will occur; no queue is assigned to the service request.
- D. The queue defined by default is the one assigned to the service request.
Answer: B
NEW QUESTION # 43
Which two keyboard shortcuts can be modified?
- A. Save and Continue
- B. Cancel
- C. Create Service Request
- D. OK
- E. Save and Close
Answer: C,D
NEW QUESTION # 44
Which two options are true about reporting on milestones?
- A. No standard reports on milestones are provided.
- B. Administrator-defined milestone data is not included in Analytics.
- C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
Answer: B,C
NEW QUESTION # 45
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
- A. Create a new search through the application composer.
- B. Create several personalized searches and create them to each other.
- C. Grant the agent Administrator permissions to add new search filters.
- D. Add fields from the advanced search functionality.
Answer: A
NEW QUESTION # 46
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. an inbound message filter per sender
- B. an inbound message filter per time schedule
- C. a configured job to process inbound emails
- D. a configured profile option to schedule the retrieval of emails
Answer: B
NEW QUESTION # 47
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- B. Select View > Detach.
- C. Modify the Profile Value and save.
- D. Unlock and publish the new selected profile value.
- E. Lock the Profile Option for editing.
- F. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
Answer: A,C,D
NEW QUESTION # 48
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
- A. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- B. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
- C. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
- D. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
Answer: A
NEW QUESTION # 49
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
- A. Tables
- B. Images
- C. Variables
- D. Text
- E. URLs
- F. Other SmartText entries
Answer: A,C,D,F
NEW QUESTION # 50
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. a single "publish" action to complete the task
- B. nothing (DCS applications are always available to all users.)
- C. system administrator approval
- D. moving the application to Staging and subsequently to Production status
Answer: B,D
NEW QUESTION # 51
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