Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional
- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Updated: Oct 08, 2026
- Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Field Service and Dispatch | - Field service operations
|
| Topic 2: Reporting and Analytics | - Service analytics
|
| Topic 3: Service Request Management | - Case and ticket handling
|
| Topic 4: Knowledge Management | - Knowledge articles
|
| Topic 5: Integrations and Extensions | - Integration capabilities
|
| Topic 6: Oracle Fusion Service Overview | - Service Configuration Basics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. an inbound message filter per sender
- B. an inbound message filter per time schedule
- C. a configured profile option to schedule the retrieval of emails
- D. a configured job to process inbound emails
Correct Answer: B 🗳️
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
- A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
- B. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- C. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
- D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
Correct Answer: B,D 🗳️
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. The scheduled process has not been set up.
- B. The Starts When criteria of the milestones is not True.
- C. No default coverages are set up.
- D. Entitlement rules are not valid for the service request.
Correct Answer: A,B,C 🗳️
Identify the sequence of steps you must follow to disable the Service Communication channels.
- A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
- B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
- C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
- D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
- E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
Correct Answer: B 🗳️
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Default timezone
- B. Service request links
- C. Default communication preferences
- D. Knowledge management language locales
- E. Default chat channel preferences
- F. Product and category filtering
- G. Default notification preferences
- H. Knowledge management article links
Correct Answer: B,D,F,H 🗳️
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