Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 19, 2026
  • Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Omnichannel Communications15%- Work routing and queue setup
- Media toolbar and agent notifications
- Email, chat and CTI configuration
Topic 2: Fusion Service Overview and Setup15%- Service configuration basics
- Functional Setup Manager (FSM) usage
- Security model, roles and access control
Topic 3: Customization, Productivity and Analytics10%- OTBI reporting and integration basics
- SmartText, hotkeys and audit features
- Application Composer and extensions
Topic 4: Digital Customer Service (DCS)20%- Authentication, profiles and security
- Themes, templates and page customization
- DCS architecture and deployment
Topic 5: Service Request Management25%- Milestones and action plans
- Service catalog and entitlements
- SR creation, lifecycle and processing
- SR categories, assignment rules and routing
Topic 6: Knowledge Management15%- Article management and access
- Knowledge base setup and configuration

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) Select the Manage Capacities task.
B) In the Work Assignments section, modify the default value in the Capacity field to a new value.
C) Modify the default values in the Capacity fields for the channels.
D) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.


2. What is the main function of the Data Security Policies?

A) defines the actions a particular user can do
B) defines the data a particular user can see and/or modify
C) defines the views the application can access
D) defines the views or functionalities the user can access
E) defines the privileges and roles a particular user can have


3. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
B) Modify the original base locales of the articles to match the target language.
C) Enable new locales for the languages to be used and provision designated users to translate the articles.
D) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.


4. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per sender
B) an inbound message filter per time schedule
C) a configured profile option to schedule the retrieval of emails
D) a configured job to process inbound emails


5. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You will be required to code any new workflow actions in Groovy.
B) You can send an e-mail notification to specified recipients.
C) You can modify the workflow to update field values within the SR object.
D) You must make the changes using the Page Composer tool.
E) You can define the workflow to run when certain fields of the SR object are changed.
F) You can generate tasks for the SR object from the workflow.


Solutions:

Question # 1
Answer: C,D
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: B,C,E,F

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