SHRM Senior Certified Professional (SHRM-SCP) : SHRM-SCP

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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

Question 1

In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.
The international employees tell the HR manager that the warehouse manager threatened to discipline them for speaking their native language at the workplace. Which action should the HR manager take to best foster a supportive workplace?

A. Explain to the warehouse manager how implementing disciplinary measures could create a hostile work environment for the international employees.
B. Require international employees to take language courses in the workplace.
C. Report the warehouse manager's behavior to senior management.
D. State that disciplining employees for the language they speak in the workplace is against company policy.

Question 2

What would be a creative solution to help the remote employees feel more included while keeping costs low?

A. Post photos of the events on the company intranet so remote employees can see them.
B. Invite the remote employees to attend the holiday party and summer BBQ; however, theywould be responsible for covering the cost of their own transportation and lodging.
C. Setup a dial-in/web cam for the company meetings and social events so that remoteemployees can hear and see the activity.
D. Organize periodic social meet-ups for remote employees who live near one another.

Question 3

How should an organization most effectively improve employee productivity during a time of rapid growth and organizational change?

A. Introduce forced ratings distribution.
B. Increase the frequency of performance reviews.
C. Reduce the representation gap.
D. Implement a 360-degree feedback initiative

Question 4

To find further cost savings, the VP of HR wants to eliminate the benefits and perquisites that employees rarely use. The company has not been tracking usage dat a. How should she go about determining which ones are underutilized?

A. Review stay and exit interviews to determine which benefits are most frequently andinfrequently mentioned.
B. Conduct a company-wide employee survey.
C. Conduct interviews with individual employees.
D. Review statistical data on what company benefits employees generally use and do not use.

Question 5

Which is the best approach to improve a benefit program's impact on employee retention?

A. Increasing awareness of available benefits
B. Assessing benefit efficiency and cost-effectiveness
C. Implementing new benefits based on benchmarks
D. Targeting benefits to the needs of specific groups

Solutions: