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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which capabilities and benefits are related to an IT Network Operations Center's efficiency and success? (Select three.)

A) availability monitoring
B) network fault detection and triage
C) data usage and backup
D) performance monitoring
E) storage space optimization
F) application quality assurance

2. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
B) Highlighting the customers' ITIL Service Management issues.
C) Identifying competitors who are engaging with the customers.
D) Identifying the customers' pain points and their associated compelling events or manifestations.

3. According to Gartner Research which IT processes are vital when implementing a strongly integrated HP APM solution? (Select two.)

A) infrastructure availability
B) deep application diagnostics
C) predictive analytics
D) process orchestration
E) virtual tracking

4. With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?

A) director of service management
B) director of performance testing
C) director of mobile applications
D) director of applications monitoring

5. What does HP APM monitor across traditional, mobile, virtual, and cloud environments to keep the business healthy?

A) event logs
B) IT infrastructure
C) applications
D) internet connections

Solutions: