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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Invoicing status
B) External ID
C) Total price
D) Pricing status
E) Transfer status

2. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A) The target quantity is used in the goods movement
B) The target quantity is used in the billing request item
C) The actual quantity is used in the billing request item
D) The actual quantity is used in the goods movement

3. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
B) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
C) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
D) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates

4. Which of the following prepackaged mashups exist for SAP Cloud for customer?

A) SAP Jam
B) Google Maps
C) Mind touch
D) Hotmail

5. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) External ID
B) Condition types
C) Transfer status
D) Credit Limit

Solutions: