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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers

A) Activity Timeline
B) List View - Split View
C) Docked Utility Bar
D) Dynamic Forms

2. Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce.
Which conceptual approach would describe CK's new design solutions?

A) Agile
B) V2MOM
C) Desirable, Feasible, Viable

3. What are Salesforce core design principles when making design decisions?

A) Emphasis, Efficiency, Repetition, Proportion
B) Emphasis, Alignment. Consistency, Beauty
C) Clarity, Efficiency, Balance, Proportion
D) Clarity, Efficiency, Consistency, Beauty

4. A UX Design team is doing a review of a new Lightning Web Component (IWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions.
Which class does NOT follow this convention?

A) .slds--size-l-of-2
B) .slds-box
C) .slds-avatar_circle

5. How would a UX Designer differentiate between voice and tone?

A) Voice reflects personality, and tone Is the way in which one speaks.
B) Voice reflects frequency and tone is one's pitch.
C) Voice is how one speaks, and tone reflects personality.

Solutions: