Salesforce Certified Agentforce Specialist : AI-201

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers aims to streamline the sales team's daily tasks by using AI. When considering these new workflows, which improvement requires the use of Prompt Builder?

A) Populate an Al generated lead score for new leads.
B) Populate an AI generated summary field for sales contracts.
C) Populate an Al-generated time-to close estimation to opportunities

2. How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

A) Responses that do not meet the relevance threshold will be automatically rejected.
B) Masked data will be de-masked during request journey.
C) Masked data will be de-masked during response journey.

3. After creating a foundation model in Einstein Studio, which hyperparameter should An Agentforce use to adjust the balance between consistency and randomness of a response?

A) Temperature
B) Presence Penally
C) Variability

4. A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers. Which solution approach should the admin leverage?

A) Create a t field Generation prompt template type
B) Create a Sales Email prompt template type.
C) Use sales Email standard templates

5. Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement?

A) Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.
B) Turn on Service AI Grounding and Grounding with Knowledge.
C) Turn on Service AI Grounding, Grounding with Case, and Service Replies.

Solutions: