Microsoft NAV 2009 Service Management : MB7-848

  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Oct 08, 2026
  • Q & A: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Setup and Configuration of Service Management25%- Service Management setup
  • 1. Service item groups and components
    • 2. Warranty and contract templates
      • 3. Fault codes, symptom codes, and resolution codes
        • 4. Service policies and default values
          Topic 2: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
          • 1. Resource assignment and skill matching
            • 2. Registering service hours, parts, and expenses
              • 3. Completing and closing service orders
                Topic 3: Service Items and Components20%- Creating and managing service items
                • 1. Tracking service item history
                  • 2. Replacing and upgrading components
                    • 3. Registering installed components
                      Topic 4: Invoicing and Reporting10%- Generating service invoices
                      • 1. Service analytics and reports
                        • 2. Integration with Finance and Inventory
                          Topic 5: Service Contracts and Agreements20%- Creating and managing service contracts
                          • 1. Contract renewals and terminations
                            • 2. Coverage and exclusion rules
                              • 3. Contract billing and pricing

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