Salesforce Loyalty Management Accredited Professional : AP-212

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A) Enable Experience Cloud and customize the Loyalty Member Portal
B) Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
C) Create and implement a feature-rich Loyalty Member Mobile App
D) Install the Salesforce Loyalty Member Mobile App

2. The Loyalty Administrator for Northern Trail Outfitters (NTO) Insider program defines tier groups - Status Tier Group with a Fixed Model and Period of one year. The three tiers are defined - Silver (base), Gold (next tier), and Platinum (the highest tier).
Qualifying Points reset date is set at December 31,2022, with a frequency of one year.
Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO Insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16, 2023.
Which date would be the new Expiry date for this member after the tier is upgraded to Gold?

A) March 31, 2024
B) December 31,2024
C) December 31. 2023
D) March 16,2024

3. A Loyalty Manager would like to set up an email-send process in Salesforce Marketing Cloud (SMC) that needs to inform the member via email immediately once a tier change has been applied. The company is using Marketing Cloud Connect.
A solution was proposed to draft a design using a journey process to send the notification email and a new custom object named "Member TierUpdate_ c" that stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfill this design?

A) "Data-Extension" as the Entry Source, "LoyaltyProgramTier"
B) "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object as the datasource
C) "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"
D) "Salesforce Data" as the Entry Source, "Contact" object as the data-source

4. The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A) Third-party Customer Data Platform (CDP)
B) Salesforce Marketing Cloud
C) Supplier and Partner Ecosystem
D) Salesforce Service Cloud

5. A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A) Set up Members "Exclusive Access to VIP Events" as a Voucher
B) Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
C) Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit
D) Set up Members "Exclusive Access to VIP Events" as a Member Promotion

Solutions: