Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch
- Exam Code: CMS7 Deutsch
- Exam Name: ITIL V3 Foundation (CMS7 Deutsch Version)
- Updated: Oct 06, 2026
- Q & A: 370 Questions and Answers
About Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch Exam
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
| Key ITIL Functions and Roles | - Service desk - Technical management - Application management |
| ITIL Service Lifecycle | - Service Strategy
|
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Welche Leitlinien gibt ITIL zur Häufigkeit der Erstellung von Serviceberichten?
- A. Berichte sollten wöchentlich erstellt werden
- B. Berichtsintervalle sollten vom Dienstanbieter festgelegt werden
- C. Service-Berichtsintervalle müssen für alle Services gleich sein
- D. Servicemeldeintervalle müssen definiert und mit den Kunden abgestimmt werden
Correct Answer: D 🗳️
Welche der folgenden Aussagen ist korrekt?
- A. Das Konfigurationsverwaltungssystem ist Teil der Konfigurationsverwaltungsdatenbank
- B. Das Konfigurationsmanagementsystem ist Teil des Service Knowledge Management-Systems
- C. Das Konfigurationsmanagementsystem ist Teil der bekannten Fehlerdatenbank
- D. Das Service Knowledge Management-System ist Teil des Konfigurationsmanagementsystems
Correct Answer: B 🗳️
Was ist die Service-Pipeline?
- A. Alle Services, die sich in einer Konzeptions- oder Entwicklungsphase befinden
- B. Alle Dienste mit Ausnahme derjenigen, die in den Ruhestand gegangen sind
- C. Alle Services, die im Service Level Agreement (SLA) enthalten sind
- D. Alle komplexen Mehrbenutzerdienste
Correct Answer: A 🗳️
Welche der folgenden Aktivitäten fallen in die Zuständigkeit eines Lieferantenmanagers?
1) Aushandlung und Vereinbarung von Verträgen
2) Aktualisierung der Lieferanten- und Vertragsdatenbank
3) Planung eines möglichen Abschlusses, einer Verlängerung oder Verlängerung von Verträgen
4) Verwaltung der Beziehungen zu internen Lieferanten
- A. nur 1, 3 und 4
- B. nur 2, 3 und 4
- C. nur 1, 2 und 3
- D. Keine der oben genannten
Correct Answer: C 🗳️
Welche der folgenden Aussagen ist die BESTE Definition eines Ereignisses?
- A. Eine ungeplante Unterbrechung eines IT-Service
- B. Jedes erkennbare oder erkennbare Ereignis, das für die Verwaltung der IT-Infrastruktur von Bedeutung ist
- C. Die unbekannte Ursache eines oder mehrerer Vorfälle
- D. Verringern oder Beseitigen der Ursache eines Vorfalls oder Problems
Correct Answer: B 🗳️
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