ITIL 4 Foundation : ITIL-4-Foundation

Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Updated: Oct 22, 2026
Q & A: 121 Questions and Answers

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About ITIL 4 Foundation : ITIL-4-Foundation Exam

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 2	Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 3	Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 4	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 5	Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 6	Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
Topic 7	Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

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ITIL 4 Foundation Sample Questions:

Question #1

Which is the MOST LIKELY way of resolving major incidents?

A. Users establishing a resolution using serf-help
B. A temporary team working together to identity a resolution
C. The service desk identifying the cause and a resolution
D. A support team following detailed procedures for investigating the incident

Reveal Solution Discussion 0

Correct Answer: B 🗳️