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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A) PSTN region assignment
B) Multimedia profile channel permissions
C) Desktop browser cache
D) Team capacity settings

2. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Configure the Scripted AI Agent.
B) Ensure the Condition node is present in the flow for post activities.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Add the Media Stream node after the Agent Answered event.

3. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Activity Record
B) Agent Session Record
C) Customer Activity Record
D) Customer Session Record

4. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) DNS-based trunks
B) PSTN trunks
C) registration-based trunks
D) enterprise trunks
E) certificate-based trunks

5. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Add the agent to the outbound team.
B) Enable Outdial on a desktop profile.
C) Assign a wrap-up reason to the outdial queue.
D) default outdial Automatic Number Identification at the tenant level
E) Automatic Number Identification in Flow Designer

Solutions: