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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization
B) Admin > Account Settings > Organization Settings
C) Admin > Account Settings > Organization Settings > Settings

2. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Activity
B) Admin
C) Chat Icon
D) Documents

3. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The phone model
B) The Hardware ID (MAC address)
C) The phone name
D) The Base Settings

4. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Reset John's password and let him know the password to log in with.
B) Submit a ticket to Genesys Cloud support.
C) Add John to Genesys Cloud again so that a new invitation will be generated.
D) Tell John to be patient and wait for the email to arrive.
E) Resend the invite.

5. How do you represent your organization when you contact the Genesys Cloud support team?

A) Agent Name
B) ID
C) Company Name
D) Organization ID

Solutions: