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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

A) Set clear priority rankings
B) Add routing script overrides
C) Assign all to the same segment
D) Avoid overlapping targeting rules

2. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) WebRTC gateway
B) SIP trunk
C) GPE tracking snippet (JavaScript)
D) Predictive Router Agent

3. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Outcomes
B) Journey Timeline
C) Visitor Engagement Language
D) Predictive Trunk Groups

4. Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

A) Offer impressions
B) Outbound email responses
C) Conversion events
D) Agent login times

5. Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

A) SIP Trunk Statistics Panel
B) Script Editor Analytics View
C) Action Map Analytics Dashboard
D) Workforce Management Dashboard

Solutions: