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Avaya Workforce Engagement Support Certified Sample Questions:

1. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
B) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
C) When there is an incoming call that is put on hold, only the customer side will be recorded.
D) An internal call will not be recorded.

2. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Site migration
B) In-place
C) Side-by-side
D) Server reuse

3. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

A) Maintenance account
B) DMSA
C) MSA
D) Local account

4. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Check active alarms
B) Consider loading trends.
C) Perform Database backups
D) Confirm Services are running
E) Check data fragmentation

5. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Interactions
B) Coaching
C) eLearning
D) Wfm

Solutions: