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Nokia SDM Certification - CARE Sample Questions:

1. What Care SW service should be sold with every new SW sales?

A) Software Maintenance (SWM).
B) SW Change Mass provisioning.
C) Launch Support.
D) Life Extender (LE).

2. Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A) The Care Program Manager supported by the F&C Controller.
B) Multiple roles working in the Care Organization supported by the Care Program Manager.
C) Care Program Coordinator if assigned, otherwise Care Program Manager.
D) The Care Program Manager supported by the CT Head.

3. In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?

A) Responsibility is split between SI and Care according to local agreement.
B) 100% Care.
C) NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.
D) SI local organization.

4. Care Plan can be used as:

A) Financial Planning support tool in CT.
B) Basic reference in contractual disputes with customer.
C) The source of resource forecast data.
D) Service Manual, helping to induct new Care Team members.

5. Who is responsible for commercial and relationship escalation towards the customer?

A) Care Program Manager supported by CT Head.
B) CT Head supported by Care Program Management.
C) Care Program Manager.
D) Care Program Manager supported by Project Manager.

Solutions: