EXIN ITIL Deutsch : ITIL V3 Foundation (ITIL Deutsch Version)
- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Aug 07, 2026
- Q & A: 505 Questions and Answers
About EXIN ITIL Deutsch Exam
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 2: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 3: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Topic 4: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Topic 5: Understand the key concepts of service management | - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services - Describe the key concepts of service relationships |
| Topic 6: Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Topic 7: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Welche Kompetenzen werden für die Praxis des „Service Level Managements“ benötigt?
A) Vorfallanalyse und Priorisierung
B) Balanced Scorecard-Überprüfungen und Reifegradbewertung
C) Geschäftsanalyse und kaufmännisches Management
D) Problemuntersuchung und -lösung
2. Wann sollte ein Workaround erstellt werden?
A) Nach der Lösung eines Problems
B) So schnell wie möglich, sobald der Vorfall protokolliert ist
C) Wenn eine mögliche dauerhafte Lösung gefunden wurde
D) Wenn ein Problem nicht schnell gelöst werden kann
3. Welche Vorgehensweise behandelt alle vordefinierten, vom Benutzer initiierten Serviceaktionen?
A) Bereitstellungsverwaltung
B) Serviceanforderungsverwaltung
C) Service-Level-Management
D) Vorfallmanagement
4. Was ist eine Ausgabe?
A) Ein mögliches Ereignis, das Schaden oder Verlust verursachen könnte
B) Eine Zustandsänderung, die für die Verwaltung eines Konfigurationselements von Bedeutung ist
C) Ein Ergebnis für einen Stakeholder
D) Etwas, das durch die Durchführung einer Aktivität erstellt wurde
5. Welche Fähigkeit ist ein wesentlicher Bestandteil der Praxis des „Service Level Managements“?
A) Diagnose
B) Zuhören
C) Technisches Wissen
D) Problemanalyse
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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