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EXIN ITIL Foundation (V4) Sample Questions:

1. Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A) 1 and 2
B) 2 and 3
C) 3 and 4
D) 1 and 4

2. What should be done for every problem?

A) It should be resolved so that it can be closed
B) It should have a workaround to reduce the impact
C) It should be prioritized based on its potential impact and probability
D) It should be diagnosed to identify possible solutions

3. Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A) Service request management
B) Change control
C) IT asset management
D) Service desk

4. Which is NOT a key focus of the 'information and technology' dimension?

A) Roles and responsibilities
B) Security and compliance
C) Workflow management and inventory systems
D) Communication systems and knowledge bases

5. Which is part of the value proposition of a service?

A) Risks imposed on the consumer by the service
B) Outputs of the service received by the consumer
C) Costs imposed on the consumer by the service
D) Costs removed from the consumer by the service

Solutions: