Genesys GCP-GC-IMP : Genesys Cloud Certified Professional - Implementation
- Exam Code: GCP-GC-IMP
- Exam Name: Genesys Cloud Certified Professional - Implementation
- Updated: Sep 14, 2026
- Q & A: 52 Questions and Answers
About Genesys GCP-GC-IMP Exam
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Telephony and networking fundamentals - Implementation lifecycle and best practices - Platform components and services |
| Testing, Validation, and Troubleshooting | 15% | - Common issues and resolution procedures - Pre-go-live testing and validation - Monitoring, logging, and diagnostics |
| Telephony, Channels, and Integrations | 20% | - API usage, data actions, and third-party integrations - Omnichannel configuration (voice, chat, email, messaging) - SIP trunks, DID, and call control |
| Routing, Queues, and Interaction Flows | 25% | - Queue configuration and management - Architect flow design and deployment - Skills, languages, and routing strategies |
| Account, User, and Security Configuration | 20% | - Organization and account setup - User creation, roles, permissions, and groups - Authentication, security policies, and compliance |
Genesys Cloud Certified Professional - Implementation Sample Questions:
You can select multiple files to upload into a workspace in the Documents feature.
- A. True
- B. False
Correct Answer: A 🗳️
You can add more than one outbound route to the contact center.
- A. True
- B. False
Correct Answer: A 🗳️
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
- A. SIP
- B. The default protocol
- C. UDP
- D. TCP
- E. TLS
Correct Answer: C,D,E 🗳️
Instant messaging costs are significantly less than long-distance phone conversations.
- A. True
- B. False
Correct Answer: A 🗳️
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Activity
- B. Admin
- C. Chat Icon
- D. Documents
Correct Answer: D 🗳️
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