SAP C_C4C14_1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Create an extension field and define its properties
B) Create a code list restriction for standard and extension fields
C) Assign a page layout to achieve dynamic user interfaces.
D) Enter default extension field values based on business logic

2. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Account hierarchies
B) Business configuration
C) Personal addresses and contacts
D) Campaigns
E) Discount list

3. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to perform fine-tuning activities.
B) You want to standardize system access
C) You want to make custom reports available on the home page
D) You want to set up a service agent for an administrator
E) You want to restrict drop-down list values for a specific group of users.

4. Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A) Visit planner
B) Multiresource Scheduling
C) Resource Planner
D) Resource Scheduler

5. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Consumer to business
B) Business to consumer
C) Consumer to consumer
D) Business to business
E) Employee support

Solutions: