SAP C-C4C14-1811 : SAP Certified Application Associate - SAP Service Cloud 1811
- Exam Code: C-C4C14-1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
- Updated: Oct 07, 2026
- Q & A: 155 Questions and Answers
About SAP C-C4C14-1811 Exam
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Processing | - Service request management - Service orders and notifications |
| Topic 2: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 3: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Topic 4: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?
- A. Service request management
- B. Service an repair
- C. Knowledge Base
- D. Communication for customer care
Correct Answer: C 🗳️
Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?
- A. Activity
- B. Ticket
- C. Campaign
- D. Promotion
Correct Answer: A 🗳️
What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.
- A. Employees can be assigned access rights and business roles: business users cannot
- B. Business users can be assigned access rights and business roles; employees cannot
- C. Business users can be created using the data migration template; employees cannot
- D. Employees need to be assigned directly to the organizational structure; business users fo not
Correct Answer: B,D 🗳️
What is the difference between a business user and employee? Note: There are 2 correct answers to this question.
- A. Business users can be created using the data migration template: employee cannot
- B. Business users can be assigned access right and business roles: employees cannot
- C. Employee can be assigned access rights and business roles; business user cannot
- D. Employee need to be assigned directly to the organizational structure; business users must not
Correct Answer: B,D 🗳️
What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?
- A. 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA - B. 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA - C. 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates - D. 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates
Correct Answer: C 🗳️
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