Nortel 920-167 : NCSS-Contact Center RIS.6.0 Application Developer
- Exam Code: 920-167
- Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
- Updated: Aug 14, 2026
- Q & A: 60 Questions and Answers
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Nortel 920-167 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center RIS 6.0 Architecture | - Call flow and routing fundamentals - System components and architecture overview |
| Topic 2: Configuration and Administration | - User and service management - System configuration procedures |
| Topic 3: Troubleshooting and Maintenance | - Performance monitoring and optimization - Diagnosing application issues |
| Topic 4: Application Development | - Scripting and customization in RIS environment - Integration with contact center services |
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