Nortel 920-164 : NCSS-Contact Center Manager RIs6.0 I and M
- Exam Code: 920-164
- Exam Name: NCSS-Contact Center Manager RIs6.0 I and M
- Updated: Oct 07, 2026
- Q & A: 57 Questions and Answers
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Nortel 920-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Fault Resolution | 10% | - Common error conditions - Diagnostic tools and procedures - Fault isolation and resolution |
| System Configuration and Administration | 25% | - Basic system setup - User and administrator accounts - Database and license management |
| Installation and Initialization | 25% | - Pre-installation planning - Software installation procedures - Post-installation configuration |
| Maintenance and Monitoring | 20% | - Backup and restore procedures - Routine maintenance tasks - System monitoring and logging |
| System Overview and Architecture | 20% | - Contact Center Manager RIs6.0 components - System architecture and interfaces - Hardware and software requirements |
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