Nortel 920-119 : NNCSS-Symposium Call Center TAPI/Agent
- Exam Code: 920-119
- Exam Name: NNCSS-Symposium Call Center TAPI/Agent
- Updated: Aug 16, 2026
- Q & A: 75 Questions and Answers
About Nortel 920-119 Exam
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Nortel 920-119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| TAPI Implementation & Integration | 30% | - TAPI service provider installation - Application integration using TAPI - TAPI standards and versions |
| Symposium Call Center Architecture | 25% | - Call flow mechanisms - System components and overview |
| Maintenance, Troubleshooting & Support | 20% | - Diagnostic tools and logs - Common issues and resolutions - Performance optimization |
| Agent Configuration & Functionality | 25% | - Supervisor and reporting functions - Agent login/logout and state management - Agent desktop features |
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