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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Make sure that the user is added under selected agents
B) Reboot the server
C) Verify the Randomizer rule is saved
D) Make sure the rule is set to active
E) Verify the Event rule is saved

2. You receive an alarm on Avaya Contact Recorder saying a vacuum will be performed during the next restart, but you cannot afford to have the recorder do this on its next restart.
How can you defer or postpone the vacuum process?

A) Free up space on the /vr Partition.
B) Change the default Vacuum interval of 180, using properties file.
C) Go to General Setup - - > Recorder and change "Retain call details".
D) Go to General Setup - - > Recorder and change "Allow Full Databse Vacuum on startup if required".

3. A customer cannot connect to the Avaya Contact Recorder Server's web client.
Which log should you check?

A) The Tomcat Logs
B) The Catalina logs
C) The var logs
D) The usage report logs

4. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The hostname of the server where the BDR component was installed
B) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
C) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.
D) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed

5. Which two Avaya Aura Monitoring Switch types are supported for configuring the system with supported Avaya switches? (Choose two)

A) Aspect Switch
B) Avaya Definity G3/S8300/S8700 Switch
C) Alcatel 4000 Switch
D) Meridian 1/Succession Switch

Solutions: