Avaya 7392X : Avaya Aura® Call Center Elite Implementation Exam

  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
  • Updated: Oct 19, 2026
  • Q & A: 64 Questions and Answers

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About Avaya 7392X Exam

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What is the cost of Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The price of the 7391X exam is $125 USD.

  • Format: Multiple choices, multiple answers
  • Passing Score: 70%
  • Length of Examination: 90 minutes
  • Number of Questions: 40

Exam Specifications ― Format, Prerequisites, and Delivery Option

Also known as the Avaya Aura Call Center Elite Implementation exam, this 7392X is the sole requirement of the ACIS - Avaya Aura Call Center Elite certification. So, if you’re vying for the said designation, you need to go through this 90-minute evaluation that involves the completion of 63 questions. The minimum passing rate for such an evaluation is 66%, which technically means you need to get 42 correct answers out of the total number of questions. Furthermore, the test validates your advanced-level proficiency, hence the need for a certain level of knowledge must be complied with. As outlined by the Avaya Learning path, candidates must have initially completed the ACIS-7120 - Avaya Aura Core Components before opting for 7392X. This is a recommended qualification to furnish you with a deeper command of the fundamental features of the Avaya platform. This also prepares you for more complex aspects of the Aura Call Center Elite. And to enroll for the actual 7392X exam, you need to check out the Pearson VUE site and see the available testing options. The pricing, however, differs per country. It’s also suggested that you register at least 2 months prior to your preferred schedule to ensure you meet the preconditions.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

Certification Path for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7392X certification exam.

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Avaya 7392X Exam Syllabus Topics:

SectionObjectives
Testing and Validation- Implementation Verification
  • 1. Functional Testing
  • 2. Acceptance Validation
Installation and Deployment- Platform Installation
  • 1. Software Installation
  • 2. Licensing and Initial Configuration
System Integration- Avaya Aura Integration
  • 1. Communication Manager Integration
  • 2. System Manager Integration
  • 3. Reporting and Adjunct Interfaces
Troubleshooting and Maintenance- Operational Support
  • 1. Problem Resolution
  • 2. Fault Isolation
  • 3. Performance Monitoring
Call Center Elite Configuration- Call Routing and Vectoring
  • 1. Skills and Agent Configuration
  • 2. Vectors
  • 3. VDNs
Solution Planning and Design- Customer Requirements Analysis
  • 1. Call Center Architecture
  • 2. Capacity and Sizing Considerations

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