Salesforce Communications Cloud Accredited Professional : AP-203

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A) Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
B) Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
C) Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
D) Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

2. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Harmonize their business plan to reduce the complexity
B) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
C) Access the entire architecture to identify application that can be decommission.
D) Handle the complex business processes manually outside the IT landscape.

3. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.

4. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
B) Model the router as an attribute of the business internet offer with a default value of 'included'
C) Model the router technical product and decompose it from the business internet offer.
D) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

5. ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
B) Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
C) Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
D) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

Solutions: