Salesforce Salesforce-Communications-Cloud : Salesforce Communications Cloud Accredited Professional (AP) Exam
- Exam Code: Salesforce-Communications-Cloud
- Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
- Updated: Oct 11, 2026
- Q & A: 82 Questions and Answers
About Salesforce Salesforce-Communications-Cloud Exam
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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Service Account
- B. Premise
- C. Address
- D. Place
Correct Answer: A,D 🗳️
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ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use industry order management to inform the assurance platform as a part of the orchestration plan
- B. Use platform events and GetAsset API
- C. Use a Bulk API connector via middleware
- D. Use an on-demand data pull from communication cloud using REST API from servicer assurance
Correct Answer: A 🗳️
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niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?
- A. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
- B. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
- C. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
- D. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
Correct Answer: A,C 🗳️
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UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud
- A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
- B. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
- C. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
- D. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
Correct Answer: A,B 🗳️
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Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?
- A. Advance Rules
- B. Compatibility Rules
- C. Context Rules
- D. Attribute Rules
Correct Answer: C 🗳️
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