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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. A monitoring platform automatically creates incidents when critical events occur. What ITIL concept does this demonstrate?

A) Value stream mapping
B) Service decomposition
C) Event-driven incident detection
D) Financial management integration

2. The appropriate service request model is chosen as pad or which activity of the `service request fulfillment control process?

A) Request categorization
B) Ad hoc fulfilment control
C) Service request model initiation and control
D) Fulfil merit review

3. Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?

A) The responsibility for the approach to monitoring and event management is clearly defined
B) Detected events are interpreted and acted upon, where relevant
C) The quality of monitoring data is measured and reported
D) The monitoring data is available when needed and meets the user requirements

4. An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge-sharing between teams and individuals. Which of the following statements a CORRECT?

A) Teams that share responsibility should celebrate heroes and should nut slime successes awl failures
B) Teams that share responsibility should bounce incidents between them and other teams
C) Teams that share responsibility should be encouraged to engage experienced people in the process
D) Teams that share responsibility cannot have only one person that sees an Incident through to resolution

5. What is the MAIN purpose of event correlation?

A) Combine related events into meaningful information
B) Eliminate monitoring tools
C) Replace incident prioritization
D) Increase the number of alerts generated

Solutions: