ISO ISOIEC20000LI : Beingcert ISO/IEC 20000 Lead Implementer Exam

  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
  • Updated: Aug 20, 2026
  • Q & A: 123 Questions and Answers

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Topic 1: Fundamental Principles and Concepts of Service Management Systems- Service Management System Concepts
  • 1. Benefits of an SMS
  • 2. ISO/IEC 20000 framework
  • 3. Service management principles
Topic 2: Monitoring and Measurement of an SMS- Performance Evaluation
  • 1. Management review
  • 2. Service reporting
  • 3. Monitoring and measurement
  • 4. Internal audit
Topic 3: Implementing an SMS Based on ISO/IEC 20000- Service Management Processes
  • 1. Relationship and agreement management
  • 2. Service portfolio management
  • 3. Supply and demand management
  • 4. Incident and problem management
  • 5. Service assurance
  • 6. Service design, build and transition
Topic 4: Planning an SMS Implementation- Implementation Planning
  • 1. Implementation roadmap
  • 2. Risk and opportunity management
  • 3. Service management objectives
Topic 5: Service Management System Requirements- ISO/IEC 20000 Requirements
  • 1. Leadership and commitment
  • 2. Service management policy
  • 3. Context of the organization
  • 4. Roles and responsibilities
Topic 6: Continual Improvement- Improvement Activities
  • 1. Nonconformity management
  • 2. Corrective actions
  • 3. Continual service improvement
Topic 7: Preparation for Certification Audit- Certification Readiness
  • 1. Evidence collection
  • 2. Audit preparation
  • 3. Compliance verification

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. What risk treatment option has Company A implemented if it has required from its employees the change of email passwords at least once every 60 days?

A) Risk modification
B) Risk avoidance
C) Risk retention


2. Which statement is an example of risk retention?

A) An organization terminates work in the construction site during a severe storm
B) An organization has implemented a data loss protection software
C) An organization has decided to release the software even though some minor bugs have not been fixed yet


3. Which situation presented in scenario 8 is not in compliance with ISO/IEC 27001 requirements?

A) Emma had access to all offices and documentation of HealthGenic
B) The recodification audit Is planned to be conducted two years after HealthGenic implemented the ISMS
C) Emma has an operational role in the HealthGenic's management system


4. Based on scenario 10. did invalid Electric provide a valid reason for requesting the replacement of the audit learn leader?

A) Yes, because the auditee can request to replace an auditor that has worked for one of its major competitors
B) No, because the auditee can request the replacement of an auditor only if the auditor has worked for the auditee
C) No, because Issuing a recommendation for certification lo a main competitor is not a conflict of interest situation


5. Who should verily the effectiveness of the corrective actions taken by the auditee after an internal audit?

A) The internal auditor
B) An Independent auditor should be contracted to perform this evaluation
C) The information security manager


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: A
Question # 5
Answer: A

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