Genesys GE0-601 : Certified Genesys Engineer (CGEB) Exam
- Exam Code: GE0-601
- Exam Name: Certified Genesys Engineer (CGEB) Exam
- Updated: Aug 13, 2026
- Q & A: 100 Questions and Answers
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About Genesys GE0-601 Exam
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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost
The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.
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Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hub.
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We recommend the following course prerequisites prior to beginning ICCE:
- Administering the CIC System
- Configuring Call Flows
Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and APIs | - Genesys Cloud API usage fundamentals - CRM and third-party integrations |
| Topic 2: Genesys Cloud Architecture & Fundamentals | - Platform services and routing basics - Telephony and media fundamentals - Core Genesys Cloud components |
| Topic 3: Contact Center Configuration | - User and role management - Queues, skills, and routing configuration - Workforce and operational settings |
| Topic 4: Architecting Customer Interactions | - IVR and call flow design - Routing strategies and flow control - Digital channels configuration (chat, email, messaging) |
| Topic 5: Reporting and Analytics | - Performance dashboards and metrics - Real-time and historical reporting |
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