SAP C_C4HFSM_91 : SAP Certified Application Associate - SAP Field Service Management 19Q1

  • Exam Code: C_C4HFSM_91
  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
  • Updated: Jul 27, 2026
  • Q & A: 88 Questions and Answers

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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Business Rules and Automation8% - 12%- Automation Features
  • 1. Business Rules
  • 2. Notifications and Triggers
  • 3. Workflow Automation
Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Time and Material Recording
  • 2. Workflow Management
  • 3. Activity Execution
  • 4. Offline Capabilities
Analytics and Reporting8% - 12%- Business Analytics
  • 1. Dashboards
  • 2. KPIs and Metrics
  • 3. Performance Analysis
  • 4. Operational Reporting
Administration and Configuration8% - 12%- System Administration
  • 1. Permissions and Roles
  • 2. Company Settings
  • 3. User Management
  • 4. Security Configuration
Integration8% - 12%- System Connectivity
  • 1. SAP C/4HANA Integration
  • 2. Data Synchronization
  • 3. SAP ERP Integration
  • 4. API Usage
Master Data Management12% - 18%- Master Data Configuration
  • 1. Organizational Structures
  • 2. Equipment and Installed Base
  • 3. Data Import and Maintenance
  • 4. Business Partners
Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Customer Sign-Off
  • 2. Reporting and Output Generation
  • 3. Template Management
  • 4. Smartform Design
Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Crowd Workforce Management
  • 2. Self-Service Portal
  • 3. Customer Communication
Planning and Dispatching12% - 18%- Resource Planning
  • 1. Capacity Planning
  • 2. Scheduling and Dispatching
  • 3. Skills and Availability Matching
  • 4. Assignment Management

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) With this feature the dispatcher will see in the planning board in which step the technician currently is
B) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
C) This feature does not help with automatic time recording


2. You can add new moments to Customer Self Service (NOW). Determine whether this statement is True or False.

A) True
B) False


3. What are the some of the available options to create dashboard reports? Choose Two correct answers.

A) Import queries
B) Use pre-assembled queries.
C) Import report templates.
D) Use pre-assembled reports.


4. What does visibility condition do in checklists? Choose Two correct answers.

A) It allows you to define conditions what to show when on the checklist
B) It can hide chapters
C) It can hide checklist-elements


5. If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.

A) Use CCQL
B) Use ERP API
C) Use the Query API
D) Use MS SQL


Solutions:

Question # 1
Answer: A,C
Question # 2
Answer: B
Question # 3
Answer: B,D
Question # 4
Answer: A,B
Question # 5
Answer: D

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