SAP C_C4HFSM_91 : SAP Certified Application Associate - SAP Field Service Management 19Q1

  • Exam Code: C_C4HFSM_91
  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
  • Updated: Sep 10, 2026
  • Q & A: 88 Questions and Answers

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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Business Rules and Automation8% - 12%- Automation Features
  • 1. Business Rules
  • 2. Notifications and Triggers
  • 3. Workflow Automation
Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Time and Material Recording
  • 2. Workflow Management
  • 3. Activity Execution
  • 4. Offline Capabilities
Analytics and Reporting8% - 12%- Business Analytics
  • 1. Dashboards
  • 2. KPIs and Metrics
  • 3. Performance Analysis
  • 4. Operational Reporting
Administration and Configuration8% - 12%- System Administration
  • 1. Permissions and Roles
  • 2. Company Settings
  • 3. User Management
  • 4. Security Configuration
Integration8% - 12%- System Connectivity
  • 1. SAP C/4HANA Integration
  • 2. Data Synchronization
  • 3. SAP ERP Integration
  • 4. API Usage
Master Data Management12% - 18%- Master Data Configuration
  • 1. Organizational Structures
  • 2. Equipment and Installed Base
  • 3. Data Import and Maintenance
  • 4. Business Partners
Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Customer Sign-Off
  • 2. Reporting and Output Generation
  • 3. Template Management
  • 4. Smartform Design
Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Crowd Workforce Management
  • 2. Self-Service Portal
  • 3. Customer Communication
Planning and Dispatching12% - 18%- Resource Planning
  • 1. Capacity Planning
  • 2. Scheduling and Dispatching
  • 3. Skills and Availability Matching
  • 4. Assignment Management

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Question #1

What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

  • A. With this feature the dispatcher will see in the planning board in which step the technician currently is
  • B. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
  • C. This feature does not help with automatic time recording
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #2

You can add new moments to Customer Self Service (NOW). Determine whether this statement is True or False.

  • A. True
  • B. False
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

What are the some of the available options to create dashboard reports? Choose Two correct answers.

  • A. Import queries
  • B. Use pre-assembled queries.
  • C. Import report templates.
  • D. Use pre-assembled reports.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #4

What does visibility condition do in checklists? Choose Two correct answers.

  • A. It allows you to define conditions what to show when on the checklist
  • B. It can hide chapters
  • C. It can hide checklist-elements
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #5

If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.

  • A. Use CCQL
  • B. Use ERP API
  • C. Use the Query API
  • D. Use MS SQL
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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