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IIBA Certificate in Product Ownership Analysis (IIBA-CPOA) Sample Questions:

1. Which technique is used to analyze customers' perspective on the product experience across all touchpoints?

A) Customer journey maps
B) Personas
C) Focus groups
D) Interviews

2. Empathy with stakeholders is built by:

A) accepting the use of ambiguous words.
B) clarifying assumptions.
C) relying on prior personal experiences.
D) delivering the solution under budget.

3. Which stakeholder groups are responsible to resolve all issues and limitations and, to ensure building a viable and high value solution?

A) Supporting stakeholders
B) Key stakeholders
C) Customers
D) Delivery team

4. The product ownership analysis (POA) practitioner has worked with the team to determine the value proposition and desired outcome for an initiative. This information enables the team to deliver often and:

A) release the product to identify changes.
B) test the product with external stakeholders.
C) test the product against the original vision.
D) compare the delivery cost with the previous product.

5. When segmenting customers by their education, this segmentation belongs to a:

A) psychographic group.
B) demographic group.
C) behavioural group.
D) geographic group.

Solutions: