Salesforce BA-201 : Salesforce Certified Business Analyst

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?

A) Functional requirements, individual test case functionality, and final go live date
B) Test cases to implement, user stories, and final go live date
C) Test cases to implement, individual test case functionality, and final go live date

2. Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

A) Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
B) Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
C) Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.

3. A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

A) A polished, proven solution
B) A first pass, simple sketch of an idea
C) A model of a final proposed product

4. Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?

A) Brainstorm ideas to make the process more efficient.
B) Refer to the Responsible, Accountable, Consulted, informed (RACI) chart to determine who is accountable.
C) Focus on the inputs and outcomes of the current process

5. Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.
Which document should a business analyst use to. capture the software and behavioral requirements of the application?

A) Scope statement specification
B) System requirements specification
C) Functional requirements specification

Solutions: