Cisco 642-243 : Unified Contact Center Enterprise Support Exam
- Exam Code: 642-243
- Exam Name: Unified Contact Center Enterprise Support Exam
- Updated: Aug 11, 2026
- Q & A: 44 Questions and Answers
About Cisco 642-243 Exam
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Cisco 642-243 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Scripting | 25% | - Advanced routing techniques - Script Editor fundamentals - IVR scripting with microapps |
| Maintenance and Operations | 20% | - System monitoring and health checks - Software updates and patches - Backup and restore procedures |
| Troubleshooting and Support | 25% | - Performance issue resolution - Diagnostic tools and utilities - Log analysis and fault isolation - Call flow and connectivity troubleshooting |
| UCCE Architecture and Components | 30% | - Deployment models and design considerations - Solution components and functions - Call flow concepts and terminology |
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