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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase digital channel usage
B) To increase first contact resolution
C) To increase self-service usage
D) To increase agent retention

2. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Proactive Contact
B) Avaya Aura® Call Center Elite
C) Avaya Intelligent Customer Routing
D) Avaya Aura® Elite Multichannel

3. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Geo-redundancy
B) Upgradable Single Box
C) Single Box
D) Cluster Mode

4. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Application Enablement Services
B) Avaya Aura® Media Server
C) Avaya Aura® Session Border Controller
D) Avaya Aura® Session Manager

5. Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

A) Secure
B) Custom
C) Enterprise
D) ReadyNow

Solutions: