ServiceNow CSA : ServiceNow Certified System Administrator

  • Exam Code: CSA
  • Exam Name: ServiceNow Certified System Administrator
  • Updated: Sep 27, 2026
  • Q & A: 528 Questions and Answers

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About ServiceNow CSA Exam

Exam Content

The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:

  • User Interface & Navigation

    This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.

  • Self-Service & Process Automation

    The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.

  • Database Administration

    30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.

  • Collaboration

    This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.

  • Introduction to Development

    The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.

Target Audience

The ServiceNow CSA exam is designed mainly for the sales engineers, ServiceNow customers as well as partners, and anyone who is seeking to become a certified system administrator.

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What is the test Scheme

  • Number of Questions: 60
  • Length of Examination: 90 minutes
  • Language: English
  • Passing score: 70%
  • Format: Multiple choices, multiple answers

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

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ServiceNow CSA Exam Syllabus Topics:

SectionObjectives
Authentication & System Service Configuration- System service status interpretation
  • 1. Analyze netstat port listening status
    - Local and remote authentication methods
    • 1. User and group access control management
      Management Connectivity & Device Status Identification- Management IP and self-IP port lockdown configuration
      • 1. Interpret port lockdown rules for self-IP
        • 2. Identify configured management IP address
          - System status monitoring via GUI and TMSH
          • 1. Parse LCD panel warning indicators
            • 2. Interpret dashboard and network map status
              Configuration Synchronization (Config Sync)- Config sync status verification
              • 1. Identify and resolve config sync errors
                Log File Utilization for Event & Hardware Troubleshooting- Key BIG-IP log file identification
                • 1. LTM, secure, and audit log file usage scenarios
                  - Log message severity and event interpretation
                  Device Upgrade Eligibility Assessment
                  High Availability Pair State Management- Failover state monitoring and reporting
                  • 1. Force to standby procedure execution
                    • 2. Force to offline procedure execution
                      - Device trust verification
                      • 1. Verify HA device trust status
                        UCS Archive Creation, Management & Restoration

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