Avaya 6201.1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Nov 04, 2026
  • Q & A: 55 Questions and Answers

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Avaya 6201.1 Exam Syllabus Topics:

SectionWeightObjectives
ACD, Call Routing & Vectoring25%- ACD, hunt groups and skill assignment
- Vector programming and VDN configuration
- Call treatment and routing logic
Reporting & Performance Management15%- Service level and agent performance analysis
- CMS Supervisor administration
- Real-time and historical reporting
Avaya Aura Communication Manager Fundamentals25%- SAT administration basics
- Licensing and feature overview
- System architecture and integration
Avaya Call Management System (CMS) Overview & Architecture20%- Data collection and reporting principles
- CMS installation and setup
- CMS architecture and components
Maintenance, Troubleshooting & Best Practices15%- Diagnostic tools and log review
- Common implementation issues and fixes
- Backup, restore and system health checks

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

Which program is a custom application on the CMS?

  • A. Avaya Visual Vectors Client
  • B. Alarm Origination Manager
  • C. High Availability Admin Sync
  • D. Avaya Supervisor
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

Which two statements about CMS and CM connectivity are true? (Choose two)

  • A. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
  • B. The switch can have a direct-connect to the CMS
  • C. The switch and CMS can he connected through a network.
  • D. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #3

A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

  • A. Call Prompting
  • B. Call Classification
  • C. Adjunct Routing
  • D. Variables in Vectors
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

  • A. Agent
  • B. Skill
  • C. Split
  • D. Vector
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

  • A. Route-to number
  • B. Converse-on skill
  • C. Messaging skill
  • D. Route-to digits
  • E. Collect digits
Reveal Solution  Discussion  0

Correct Answer: D,E  🗳️

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