Avaya 6201-1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Automatic Call Distribution (ACD)
B) Expert Agent Selection (EAS)
C) Least Occupied Agent (LOA)
D) Best Service Routing (BSR)

2. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) Only the switch release in the CMS needs to be changed to CM6.
D) It is not necessary far either the reporting adjunct or the switch release to change.

3. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: external
B) Measured: survivable
C) Measured: both
D) Measured: internal

4. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
B) BCMS receives data internally and stores data in a volatile switch memory.
C) BCMS is interval based and CMS is call based.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

5. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) XVR-300XB port
B) SER MGT Port
C) NET 1Port
D) NET MGT Port

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