Avaya 132-S-816 : Avaya Specialist - IP Office Implement & Support Elective Exam : 132-S-916.2 Exam

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Avaya 132-S-816 Exam Syllabus Topics:

Avaya Specialist - IP Office Implement & Support Elective Exam : 132-S-916.2 Sample Questions:

1. On the first day of service you are doing post-cut support for a Modular Messaging 3.1 for Exchange system that your associate installed. He indicated to you that all acceptance tests passed. Two users are complaining that their Message Waiting Indicator light does not work and that when they log on to their mailbox via the Telephone User Interface they have no messages. You have confirmed that you can leave each of them a message by calling their number from your mobile phone and leaving a message, and you see it arrive in Outlook. You ultimately fix the problems for both users, but surprisingly each one had a different solution.
Which two solutions did you use to fix the MWI and TUI problems? (Choose two.)

A) One user's mailbox was full and the Exchange administrator had Send Prohibit rules applied; when some messages were moved out of the Inbox it started working.
B) One user had an Outlook rule that moved voice messages out of the Inbox into a Voice Messages folder; when the rule was disabled the new messages caused the proper behavior.
C) One user had their Outlook set to deliver to Personal Folders; when this was set to deliver to the Inbox it started working.
D) One user was using Outlook Web Access to access messages; when he opened his mailbox with a supported version of Outlook the user reported it was fixed.

2. Your customer is trying to decide whether to use GSM or G.711 encoding for Modular Messaging 3.1 for Exchange. They want to know how the different sizes of messages will impact their network and Exchange store. Their primary question is "how much space will Modular Messaging take in each mailbox?"
What is the best overall response?

A) "GSM messages are about five times larger than G.711 messages, so choose G.711 if you want to maximize storage space."
B) "There is no good way to calculate this because we do not know how many messages will be left or how long they will be."
C) "GSM messages are about 100KB per minute and G.711 messages are about 500KB per minute."
D) "The Modular Messaging Concepts and Planning Guide discusses this in detail, you should read it."

3. Which two statements about Caller Applications are correct? (Choose two.)

A) Caller Applications allow you to extend the TUI by creating additional menus and prompts.
B) Callers can reach Caller Applications from the Auto Attendant.
C) Caller Applications can be created using the TUI.
D) Callers can reach the Auto Attendant from any Caller Application.

4. Which three pre-installation steps are required for a Customer Provided Equipment (CPE) upgrade for Modular Messaging for Microsoft Exchange? (Choose three.)

A) Back up Avaya Messaging Application Server (MAS) tone files, Caller Applications, and Custom Prompt files.
B) Analyze all the Avaya Messaging Application Server (MAS) systems in the Voice Mail Domain using the same Data Collection Tool (DCT) file on each MAS.
C) Upgrade the Avaya Messaging Application Server (MAS) with Windows 2003 Server Software and Service Packs.
D) Create a Data Collection file using the new option.
E) Obtain the Avaya Boot Image.

5. A use's phone Message Waiting Indicator (MWI) light does not work. When you run a trace in Operation History Viewer, you do not see the voice mail system issuing an MWI command to the user's mailbox.
What should be done to determine why the MWI is not working for the user's mailbox? (Choose two.)

A) Verify that the customer has purchased the MWI feature.
B) Check that the Mailbox Monitor service is installed and running.
C) Check that the MWI feature is enabled within the VMSC.
D) Check that the Dialogic ports on the Exchange Server are enabled for outgoing calls.

Solutions: